Privacy Policy

Effective Date: 1st August 2025

VIAI Solutions Private Limited (“VIAI,” “we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) of India.

This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you access our website viai.tech or engage with our services.

By using our website or services, you consent to the practices described here.

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1. Personal Data We Collect

We may collect the following categories of personal data:

• Basic Information: Name, email address, phone number, company/organization, job title.
• Usage Data: IP address, browser type, device information, pages visited, time spent.
• Voluntary Information: Data you provide through forms (e.g., inquiries, job applications, newsletter sign-ups).

We do not intentionally collect sensitive personal data (such as financial details, health data, biometrics, etc.) unless expressly required and consented.

2. Purpose of Processing

We process your personal data only for lawful purposes, including:

• Responding to your inquiries and service requests
• Providing and improving our services
• Sending service-related communications and updates
• Marketing and promotional communication (only with your consent)
• Website analytics and performance monitoring
• Compliance with legal obligations

3. Consent

We seek your free, specific, informed, unconditional, and unambiguous consent before collecting or processing your personal data, unless processing is permitted without consent under the DPDP Act (e.g., legal compliance, employment purposes, or public interest).

You may withdraw your consent at any time by contacting us (see Section 9).

4. Data Sharing

We do not sell or rent your data. We may share it only with:

• Service Providers: Third parties who help us operate our website and services, bound by confidentiality obligations.
• Legal Authorities: Where required by applicable law or legal process.
• Business Transfers: In case of merger, acquisition, or restructuring, data may be transferred as part of business assets.

5. Data Storage & Retention

• Personal data is stored securely using reasonable technical and organizational measures.
• Data is retained only as long as necessary to fulfill the purposes stated above or as required by law.
• Once no longer required, data will be deleted or anonymized.

6. Your Rights Under the DPDP Act

As a Data Principal, you have the following rights:

1. Right to Access Information – Know what personal data we process and why.
2. Right to Correction/Erasure – Request correction or deletion of your personal data.
3. Right to Withdraw Consent – Withdraw consent to data processing at any time.
4. Right to Nominate – Nominate another individual to exercise your rights in case of incapacity or death.

To exercise these rights, please contact our Data Protection Officer (DPO) (details in Section 9).

7. Data Security

We implement reasonable safeguards (technical and organizational) to protect your personal data from unauthorized access, alteration, disclosure, or misuse. However, no system is entirely risk-free, and we cannot guarantee absolute security.

8. Children’s Data

Our website and services are not directed to children under 18 years of age. We do not knowingly collect children’s personal data. If we become aware of such collection, we will delete it promptly.

9. Contact – Data Protection Officer (DPO)

For questions, concerns, or to exercise your rights, please contact:

Data Protection Officer (DPO)
VIAI Solutions Private Limited
Email: info@viai.tech
Website: https://viai.tech

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be published on this page with a revised Effective Date.